Shipping and Returns Policy

Thank you for choosing ExcesorShop! We want to ensure a smooth shopping experience for you.
Please read our shipping and returns policy carefully:

1. Shipping Information

Shipping Methods

  • Standard Shipping: Delivery within 3-7 business days (may vary based on location).
  • Express Shipping: Expedited delivery within 1-3 business days.

Shipping Costs

Shipping costs are calculated during checkout based on your location, order weight, and chosen shipping method.

Tracking Your Order

Once your order ships, we’ll provide a tracking number via email. You can track your package’s progress online.

Returns and Exchanges

Eligibility

  • You may return or exchange products within 30 days of delivery.
  • Items must be unused, in their original packaging, and in resalable condition.

How to Initiate a Return or Exchange

  1. Contact our customer support team with your order details.
  2. We’ll guide you through the process and provide a return authorization.
  3. Ship the item back to us using a trackable method.

Refunds

  • Refunds are issued to the original payment method within 5 business days of receiving the returned item.
  • Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

  • If your product arrives damaged or defective, please notify us within 48 hours of delivery.
  • We’ll arrange for a replacement or refund.

8. Contact Us

  • If you have any questions or concerns regarding these terms, please contact our customer support team.

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Shipping across South Africa

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